Grosse Pointe Farms Water Damage Restoration › Guarantee
Our 100% Customer Satisfaction Guarantee
If you are not 100% satisfied with any part of our work, we come back and make it right at no charge. Our guarantee is a re-service promise. It is not a refund.
Dry, or We Come Back
Dry, or we come back. For water, sewage, storm and mold jobs, tell us within 30 days of your final dry reading if any area we treated reads wet again or shows new growth. We return, find the cause, and finish the job at no charge.
What You Get on Every Job
- Photos of every affected wall and floor before we start.
- One project manager, by name, who calls you at 24 and 48 hours with your moisture readings.
- Your moisture readings in writing at every visit.
- Your project manager at the insurance adjuster's inspection.
- Drying equipment stays until the readings say dry. You sign off on pull-out day.
- The price before the work starts.
Limits of the Guarantee
- It never changes your deductible or what your insurance company pays.
- It does not cover damage from a new leak, a new storm, or a source we did not repair and you chose not to repair.
This guarantee covers the services listed on this page. Ask your project manager for the written terms before work starts.
Questions, Answered with Care
Is an unrelated new leak included?
No, the guarantee only covers the same source returning to the same treated area within 30 days.
How do I actually use the guarantee?
You call, we confirm it's the same source, and we finish the drying at no extra labor charge.
Questions About the Guarantee in Grosse Pointe Farms?
Call (313) 555-0109.
A Grosse Pointe Farms call is typically answered with dispatch in under 30 minutes. Your call puts a crew on the road right away.
A free on-site estimate comes with every call.
We stand behind every job with a written guarantee that sends the crew back, not your money.